Shipping & Returns

Delivery within New Zealand

Items cannot be shipped to a PO Box number or Private Bag.

We offer a Flat Shipping Rate within New Zealand:

$6.00  South Island or  $9.00 Rural Delivery

$7.00  North Island  or  $9.00 Rural Delivery

Orders over $99 are eligible for free shipping

Large or bulky items incur high freight charges, in which case we will apply a surcharge of $5 nationwide.

 

Shipping

We offer free shipping on orders over $99 (excluding bulky items). The product description will indicate if the item is too bulky to be eligible for free shipping.

Once you make your purchase, we take great care in packaging your product/s and getting your parcel to you as quickly as possible.

We will dispatch your item/s within 48 hours of receiving your order.  Most of our packages will be sent without a Signature Required unless they are of high value.  If you would like your parcel signed for, please notify us in the Comments box at Checkout. Etico cannot be held responsible for any parcels lost in the post.

Delivery is normally within 2 to 3 days (Monday-Friday), however delivery to rural addresses may take an extra 1-2 days. If you would like a next day service or Saturday delivery please let us know as soon as possible and we will advise you of the additional charges.

Free personal delivery is available for Lincoln locals with the postcode 7608.  Viewings are also welcome by appointment.

Delivery to Australia

We offer a Flat Shipping Rate to Australia of $15.00 which includes rural delivery.   Orders over $199 are eligible for free shipping.

Parcels to Australia will be sent via International Air Parcel (3-10 days un-tracked service).   Please get in touch with us if you would like your parcel sent via tracked International Courier, but please note there will be an additional charge for this service.

NB: Should you change your mind we cannot reimburse return postage costs.

International Delivery

We are happy to ship items internationally via NZ Post. Just send us a quick email at hello@etico.co.nz before placing the order, and we can advise you of the shipping options and costs.

Shipping options include un-tracked International Air Parcel  (3-10 working day delivery) or tracked International Courier (2-6 working day delivery).  Please note that if you choose the un-tracked option, Etico cannot be held responsible for any parcels lost in the post.

Please note our rates do not include local taxes or duties that may be payable on arrival in the country of destination.  These are the responsibility of our customer.  Please contact your local Customs office for further information.

NB: Should you change your mind we cannot reimburse return postage costs.

 

About our Packaging

We use pre-loved, re-usable and recyclable packaging to get your parcel to you.    The post bags we use are 100% biodegradable and compostable in your home garden – the worms will eat them up in no time!    Sustainable packaging is a priority for us so if you have any ideas or suggestions, please get in touch with us at hello@etico.co.nz.

Returns and Exchanges

We are sure you will love your purchase from Etico but if it isn’t quite what you were looking for or you simply wish to return it, please contact us at hello@etico.co.nz.

We will accept items for a store credit or refund provided the goods are received by us within 21 days of purchase date, they are unused and in their original packaging.   Please note the  cost of returning an item to us is the responsibility of the customer.

If an item arrives in a faulty or damaged state, please contact us within two business days. We will provide you with either with a full refund or a store credit if you are within New Zealand (inclusive of shipping costs).   Please note that variations between items are inherent to products made by hand, and we do not consider these to be faults.

We cannot reimburse return postage costs for overseas returns.